Frequently Asked Questions

 

1.Can I personalize my Almundrella ceramic necklace?

Yes! Each necklace can be personalized with your chosen initial or heart emoji, making it a unique and meaningful gift. When ordering, simply enter your desired letter or heart emoji in the "Add a letter or heart emoji for your necklace" field on the product page right after choosing color, shape and chain finish.

2. What materials are used in your necklaces?

Our pendants are handcrafted from high-quality porcelain in ivory white, soft pink, or sky blue. The chains are made of 925 sterling silver with optional rose gold or 14K gold plating.

3. What chain options do you offer (lengths and metals)?

We offer delicate 925 sterling silver chains measuring 42-47cm with a 5cm extender for adjustable length. You can choose from three finishes: silver, rose gold plated, or 14K gold plated.

4. What are the delivery options and associated costs?

We offer Standard Shipping to destinations worldwide and Priority Shipping for select countries. Shipping costs are calculated at checkout based on your location. For detailed delivery timeframes and costs by country, please check our Shipping Policy.

5. Do you offer free shipping?

Yes! We offer free worldwide standard shipping on all orders over $80 USD. For orders below this amount, shipping fees are calculated at checkout based on your destination.

6. How long will it take to receive my order?

All orders are processed within 1-2 business days before shipping. During peak periods (Black Friday, Christmas, Mother's Day, Back to School, etc.), please allow up to 3 days for dispatch. You'll receive a confirmation email with tracking information once your order ships. After shipping, delivery times vary by location: EU countries typically receive orders in 3-6 business days, while US customers can expect delivery in 4-7 business days. For complete delivery estimates by country and priority shipping options, please see our Shipping Policy.

7. Are the products under warranty?

Yes, all our pieces come with a quality guarantee. If your item arrives damaged or defective, please contact us at almundrella@gmail.com within 14 days of delivery, and we'll arrange a free replacement or issue a full refund. For more details, please refer to our Refund Policy.

8. What is the return procedure?

To initiate a return, email us at almundrella@gmail.com with your order number in the subject line within 14 days of delivery. Our team will provide detailed return instructions. For complete information on our return process, please visit our Refund Policy.

9. What are the return conditions?

Items must be in perfect, unworn condition and returned in their original packaging with all tags intact. For complete details on eligibility and conditions, please see our Refund Policy.

10. How is a refund made following a return?

Once we receive and inspect your return, you'll receive an email confirmation. Approved refunds are processed within 5 business days to your original payment method. Depending on your bank or payment provider, it may take an additional 3-5 business days to appear in your account. For more information, please refer to our Refund Policy.

11. How do I care for my ceramic pendant?

To maintain your Almundrella jewelry's beauty, we recommend avoiding contact with water and chemicals, removing it before sleeping, and storing it in its original eco-box when not in use. For complete care instructions, including cleaning recommendations and travel tips, please visit our Jewelry Care Instructions page.

12. Are your ceramic necklaces waterproof?

While our ceramic pendants are crafted with high-quality materials, we recommend removing your necklace before swimming, showering, or ocean activities to preserve its beauty and extend its lifespan. Although the pendant itself is durable, prolonged exposure to water—especially chlorinated or salt water—can affect the chain's finish and integrity over time. Taking this small precaution will help ensure your Almundrella piece remains stunning for years to come.

13. What payment methods are accepted?

We accept all major credit cards (Visa, Mastercard, PayPal), as well as Apple Pay, Google Pay, and Shop Pay for secure, convenient checkout.

14. Do you offer gift packaging?

Yes! Each necklace comes in a beautiful eco-friendly gift box, ready for giving. No need for additional wrapping – your gift will make a wonderful impression straight from our studio.

15. What are your customer service hours?

Our customer service team is available Monday through Friday, 9am-5pm CET. We strive to respond to all inquiries within 24 hours during business days.

16. Can I change or cancel my order after it's been placed?

Please contact us immediately if you need to change or cancel your order. We'll do our best to accommodate requests received before your personalized piece enters production.

17. Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout. For complete delivery estimates by country and priority shipping options, please see our Shipping Policy.

18. Are your products hypoallergenic?

Yes, our porcelain pendants are hypoallergenic. We use high-quality 925 sterling silver chains that are suitable for most sensitive skin types. If you have specific metal allergies, please contact us before ordering.

19. What sets Almundrella jewelry apart from other brands?

Each Almundrella piece is truly handcrafted in our small studio with attention to detail and purpose. Our unique ceramic pendants combine minimalist design with personal meaning. Plus, we donate $1 from every purchase to meaningful causes, making your purchase both beautiful and impactful.

20. Can I order multiple necklaces with different initials?

Absolutely! Many customers order several necklaces for friends, family members, or bridesmaids with different initials. You can place a single order with multiple personalized pieces—just leave a note at checkout specifying which initials you'd like for each necklace.

21. Are your materials sustainably sourced?

Yes, sustainability is important to us. We use eco-friendly packaging materials, responsibly sourced porcelain clay, and work with ethical suppliers for our metal components. Our production process is designed to minimize waste and environmental impact.

22. Can I request a different color than what's shown?

Currently, we offer our ceramic pendants in ivory white, soft pink, and sky blue. While we don't offer custom colors beyond these options, we're always expanding our collection. Feel free to contact us with special requests, and we'll let you know if we can accommodate them.

23. Do you offer matching earrings or bracelets?

We're currently expanding our collection to include matching earrings and bracelets. Join our mailing list to be the first to know when new complementary pieces become available.

24. Is there a discount for bulk orders?

Yes! If you're ordering multiple pieces (such as for bridesmaid gifts or graduation presents), please contact us for special pricing on orders of 5 or more necklaces.

By placing your order, you acknowledge that you agree with our shop's policies! If you have any questions regarding your order, please do not hesitate to contact us at almundrella@gmail.com.